Medical service provider affiliated with thedawakhana.com hold a valid license with the Indian government to provide medical services.

Minimum order value is INR 100.

Our website is open 24 hours, 7 days a week. The call centre support is available from Monday to Saturday, 09:00 am to 08:00 pm IST.

The manufacturer bears all the responsibility with regards to the quality of the medical devices delivered. For any issues related to the quantity of medical devices the partner is accountable. However, in case of any complaints kindly submit your feedback.

Our website is secure. Thedawakhana.com uses latest technology to keep your personal information safe. We never save any credit card information in our systems. We use third-party payment processing services to process all credit/debit card payment transactions.

We offer a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact us by emailing to contact@thedawakhana.com. We will get back to you at the earliest with an updateon the requested medication/products.

We accept the following forms of payment:o Credit/debit cardo Net bankingo Cash on Delivery (COD)o Wallet.

Delivery timings will depend on the availability of ordered items and location of delivery.

Delivery timings will depend on the availability of ordered items and location of delivery.

FREE Delivery, for order values more than INR 250. However, delivery charges for order value below or equivalent to INR 250, will vary from city to city.

No, Thedawakhana.com is solely responsible for forwarding the orders to the pharmacist / medical device manufacturers and has no control over the actual delivery.

You will receive an email or an SMS or a phone call from the delivery agent, to share the delivery details. We request you please arrange for someone to receive the deliver, 15 mins prior the expected delivery time. Unfortunately, redelivery is not possible.

There may be times when an error may occur at the pharmacist end or by the delivery partners, with regards to an order. In case of missing or incorrect products please contact us at contact@thedawakhana.com within 48hours of delivery.

Once you have placed an order, it will not be possible to change the details such as delivery address.

Your order can’t be edited.

Your order can be canceled only before it is dispatched. Once dispatched, you will not be able to cancel the order.

Referral coupons is given only after your referred person completes their first purchase with thedawakhana.com. In case the purchase has been made and yet you haven’t received the referral coupon kindly send us your details at contact@thedawakhana.in, and we will get back to you at the earliest.

You will receive a confirmation email or a SMS confirming your order and thereafter receive updates through SMS / email. Once the order gets successfully verified with the prescription shared by you, you will receive a confirmation via an email or an SMS. Thereafter, regular updates on the status of your order will be sent on your registered contact details via SMS/email.

Kindly, log in to your registered account and under ‘order history’ you can find invoices for all your orders.

To partner with us as a pharmacist, please write to us at contact@thedawakhana.in

To partner with us, please write to us at contact@thedawakhana.in

To unsubscribe, click on ‘unsubscribe’ button at the bottom of the marketing emails that you have received from us. However, you will continue to receive your account and purchase related emails.

Please write to us at contact@thedawakhana.in if you want to deactivate your account.

Yes, it is safe to use your credit/debit card with thedawakhana.com. We use third-party payment processing services to process all credit/debit card payment transactions. We never save any of your card information in our systems.

No. Registration on thedawakhana.com is free.

To make a purchase, registration is mandatory although you can surf through the website and add products to the cart without registration.

Once registered, a phone number and email address cannot be used to create another thedawakhana.com account.

Yes, you can add multiple delivery addresses in your thedawakhana.com account. However, all items placed in an order can be delivered to one address, only. If you want different products delivered to different address you need to place them under separate orders.

Once you have placed your order you will not be able to make modifications in it.

No, if a product is out of stock, you cannot place an order for it.

No, there is no fee charged on order cancellation.

No, thedawakhana.com does not accept any insurance plan.

To know about our Return and Refund policy, please click here.

We make every effort to ensure product images on our website are identical to the item you receive, although, occasionally actual product may vary from the image shown. We do not guarantee the accurate representation of the product. Please note that product image on our site is for illustrative purpose only.

In order, to process your order quickly, we need the following details from you:Your shipping informationYour payment details.

Refund will be processed into the account from which you made the payment within 7-10 business days.

Customer satisfaction and safety is prime for thedawakhana.com. All our partners enter a legal agreement to enlist and sell only genuine products through thedawkhana.com.